Refund and Return Policy for www.chappyslimes.co.nz

At Chappy’s Slimes, we are committed to ensuring your satisfaction with our products. Please read our Refund and Return Policy carefully before making a purchase. All sales are final unless specified otherwise, and certain conditions apply for refunds and returns.

Conditions for Refunds and Returns / Eligible Reasons for Refunds or Returns:

The product arrives damaged or defective.

The product is incorrect due to our error. (e.g., wrong item shipped)

Ineligible Reasons for Refunds or Returns:

Change of mind after purchase.

Disliking the scent of the product (fragrances are subjective, and we do our best to get an accurate match to the description)

Ruining the slime due to over-activating, directly adding activator powder, or mishandling.

Any damage caused by improper use, mishandling, or tampering.

Return Process

To be eligible for a refund or exchange, you must contact us within 7 days of receiving your order. Please provide proof of purchase and a detailed explanation of the reason for the return or refund request.

Return shipping: You are responsible for paying the shipping costs associated with returning the product unless the return is due to our error or a defective item. Shipping costs are non-refundable.

Condition of Returned Items: Returned products must be unused, unopened, and in the original packaging. We reserve the right to refuse returns of products that have been opened, used, or damaged after receiving.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been shipped, it is subject to the above return policies.

Final Notes

We reserve the right to refuse refunds or returns if the above conditions are not met, if the product has been mishandled, or if any unreasonable or inappropriate behaviour occurs. This includes, but is not limited to, aggression, rudeness or making false claims about our products or services. We are committed to providing excellent customer service and expect all interactions to be respectful and honest.

If you have any questions or require further clarification regarding our Refund and Return Policy, please contact us at -

Email: hello@chappyslimes.co.nz